Shipping policy

Where we ship

We deliver to addresses in Hong Kong.

Shipped direct from Australia

Thrive products are Australian made. Orders are packed at our warehouse in Sydney and sent direct to you by tracked international delivery.

When your order ships

We aim to ship orders within 24 hours (Monday to Friday, excluding Australian public holidays).

Tracking

When your order ships, we'll email you a tracking link.

Shipping costs

Shipping costs are shown at checkout before you pay. During our Hong Kong launch, Thrive is covering the cost of shipping on every order.

Duties and taxes

Hong Kong doesn't charge import duty or sales tax on our products, so there's nothing extra to pay on delivery.

Your delivery address

Please make sure your address is complete, including the building name, floor and flat number, and include a phone number so the courier can contact you.

Undeliverable parcels

If a parcel can't be delivered, it's returned to our Hong Kong office in Wan Chai. We'll contact you to arrange redelivery or a refund.

Damaged or missing parcels

If your order arrives damaged, please see our Refund policy. If your tracking hasn't updated for 7 days, or your parcel shows as delivered but you haven't received it, email sales@thrivebio.com.au with your order number.

Questions?

Email sales@thrivebio.com.au.